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Privacy Statement for IT MSP

This is an privacy statement from Emil Genchev Group LTD.

Conformance status

Emil Genchev Group LTD Customer Privacy Policy

Effective Date: [Date]

At Emil Genchev Group LTD ("we," "us," "our," or the "Company"), we are committed to protecting the privacy and security of your personal information. This Customer Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you contact our sales team. By contacting our sales team and providing your personal information, you agree to the practices described in this policy.

1. Information We Collect

We may collect various types of personal information from you when you contact our sales team, including but not limited to:

  • Contact Information: Your name, email address, phone number, and postal address.

  • Demographic Information: Your age, gender, and other demographic details that you voluntarily provide.

  • Communication Records: Records of our communications with you, including emails, phone calls, and chat transcripts.

  • Purchase Information: Information about the products or services you are interested in, purchase history, and payment information.

  • User Generated Content: Any content you voluntarily submit, such as reviews, feedback, or questions.

  • Device and Usage Information: Information about your device and how you use our website or services, including IP address, browser type, and pages viewed.

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

  • Sales and Customer Support: To respond to your inquiries, provide information about our products and services, and assist with sales-related matters.

  • Marketing and Promotions: To send you promotional materials, offers, and updates about our products and services, where permitted by applicable law and your preferences.

  • Transactional Purposes: To process your orders, facilitate payments, and deliver products or services.

  • Customer Feedback: To gather feedback, reviews, and ratings to improve our products and services.

  • Analytics: To analyze trends, track user interactions, and improve the functionality and performance of our website and services.

  • Legal Compliance: To comply with legal obligations and protect our rights, privacy, safety, or property, and that of our customers and partners.

3. Disclosure of Your Information

We may share your personal information with:

  • Service Providers: Third-party service providers who help us with functions such as payment processing, data analytics, email marketing, and customer support.

  • Business Partners: Trusted business partners with whom we collaborate to offer products and services.

  • Legal Requirements: When required by law or in response to legal process, including government requests, court orders, and subpoenas.

  • Protective Measures: To protect the safety, rights, or property of Emil Genchev Group LTD, our customers, or others.

4. Your Choices and Rights

  • Opt-Out: You have the right to opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

  • Access and Correction: You may access, correct, or update your personal information by contacting us. We will make reasonable efforts to accommodate your request.

  • Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

  • Data Deletion: You may request the deletion of your personal information, subject to legal requirements.

5. Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is completely secure, so we cannot guarantee the absolute security of your data.

6. Children's Privacy

Our products and services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

7. Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website or by other means as required by applicable law.

8. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Feedback

We welcome your feedback on the privacy of IT MSP. Please let us know if you encounter accessibility barriers on IT MSP:

Date

This statement was created on 08/04/2024

 

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